Dessinatologue ships all orders via spanish Postal Service. Shipping costs are included in Europe and orders are delivers within 1 to 2 weeks (once dispatched, you will receive an email telling you the order has been sent). Everywhere else, shipping & handling charges are based on the items purchased, and customers are responsible for all import duties and custom fees within their own country. It is unfortunately difficult to identify how long any order will take to arrive once it reaches customs in your specific country.
All artprints are packed with extra care and attention. Dessinatologue is doing her best to ensure that the one(s) you purchased arrive to you in the best possible condition. In the unfortunate event that they are damaged, if it is possible, I will replace the damaged items asap. In order to access the damage, I will require notification from you within 10 days from receipt of receiving the artprint. I will usually ask for proof of damages with a photo and deal with each damage on a case-by-case basis.
Lost in the mail
Whilst every care is taken when sending items, occasionally post does go missing. In most cases, this is usually a case of ‘delayed post’ rather than missing parcels as most post eventually turns up. If you are concerned, please do not hesitate to contact me at firstname.lastname@example.org and I will do everything in my power to locate your item.
Dessinatologue deals with every return enquiry on a case-by-case basis, so if in the unlikely event that the goods you ordered do not meet your expectations, please let me know within 10 days from receiving the goods at email@example.com. You have 14 days upon receipt to return an artprint to Dessinatologue. You must return it in the original condition. Please keep proof of your purchase. Note: All goods will be your responsibility from the time of delivery. I will be happy to give you a full refund once the item has been returned to me in the condition it was received.